CARES ACT

The Coronavirus Aid, Relief and Economic Security (CARES) Act allocated $350 billion to help small businesses keep workers employed amid the pandemic and economic downturn. Known as the Paycheck Protection Program (PPP), the initiative provides 100% federally guaranteed loans to small businesses.

Click button below for resources to help.

Click here for more information

New Service

-While our lobbies are closed because of the COVID-19 situation, our drive thru windows will remain open during normal business hours. (Monday-Friday, 8 to 5)

-If you need to sign up for new service, please call your local office. Please call ahead and speak to a Member Services Representative to ensure you have all the necessary documentation.

We will complete as much of the new service process as possible over the phone.

Click button below for numbers to each office.

Local office numbers

*Atoka office is closed until April 20
All other Drive-thru windows remain open
Kiosk's available 24/7 at all locations

With the impact of the coronavirus (COVID-19) disrupting much of our daily lives, STEMC wants to assure our consumer-members of our commitment to continue providing safe and reliable service throughout the duration of this public health crisis.

Based on CDC recommendations our lobbies are closed to walk-in traffic in our five STEMC offices. The drive-thru windows at our Covington, Brownsville, Jackson & Henderson offices will remain open during normal business hours. Members are encouraged to use online, phone and kiosk options to manage their account.

*The Atoka office is closed until Monday, April 20.

My Quick Pay

STEMC Payment Options & Arrangements

We are willing to work with any members, including FlexPay members, who are struggling financially, on a case by case basis. They may contact our collections department to request payment extensions and make payment arrangements. Please contact us before your scheduled disconnect date.

Direct numbers for collectors may be found by clicking button below:

Payment Arrangements

Empowering Communities and Connecting Lives

Southwest Tennessee Electric Membership Corporation (STEMC) and Aeneas Internet and Telephone have formed a partnership to build and expand a Gigabit fiber network to bring Broadband communications to the region.

Learn More

CONNECTING COMMUNITIES

50000

Members Served

Counties Served

4000

Miles of Line

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Utility Pole Inspections

Attn Members:

Quanta Utility Engineering Services (QUES), as a contractor of Southwest TN EMC, started inspecting poles August 29, 2019.

They are driving a white utility vehicle and UTVs with a flashing caution light on top. The vehicle has the name “QUES” on the door. All personnel will have ID cards showing employment with QUES.

They will be conducting these inspections over the next several months in the following areas (times are estimates based on the quantity of poles on each circuit):

April 2020 – Covington area – Henning 204 – Hwy 87, Hwy 371, Cooper Creek Road, Henning-Orysa Road, Durhamville Road, and the surrounding areas served by these lines

May and June 2020 – Atoka area – Atoka 244 and Atoka 254 – Marshall Road, Hwy 51 South, McLaughlin Drive, Tralee Drive, Kilkenny Drive, Munford Giltedge Road, Beaver Road, Munford Atoka Avenue, and the surrounding areas served by these lines

QUES will be inspecting approximately 9,000 poles per year for the next ten years in order to cover our entire field inventory. The inspections will include an excavation and treatment of STEMC utility poles in order to prolong the life of the utility pole by an average of 25-30 years. This is a cost-effective method of extending the life of these STEMC assets, saving the members money. Therefore, it makes our system more reliable, safe and affordable.