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Doxo.com is an on-line bill pay website that appears to be affiliated with Southwest TN EMC, but it is NOT. Doxo.com is third-party website that allows individuals to pay their electric bills via their site. However, doxo.com charges the member a FEE for this service. Members’ bills are NOT automatically credited, instead a check is mailed to Southwest. This may cause bills to become past due if not received by the due date and will result in a LATE FEE for the member or even disconnection due to non-payment.
To ensure you’re paying Southwest TN EMC directly, use only our website to pay your bill online, or pay by phone at 1-855-782-7864 or at our 6 Kiosks located in each office and at the Tiger Mart in Whiteville. There are NO FEES charged if you use our services and your account is immediately credited.